We want to make sure you're fully informed about any potential fees. For shipments from the US to Canada, customs fees may apply. These fees are determined by Canadian customs regulations and are out of our control. We recommend checking your local customs policies to understand any additional charges that may apply to your order.
If you find the customs fees too high and decide to refuse the package, we won’t be able to refund you or reship the order, and the package will be abandoned at customs. However, if you need to return the package, you can pay the customs fee to ship it back to us. Once we receive it, we’ll credit you for the order amount minus the original shipping charge.
We’re here to help! If you have any concerns or questions about customs fees, please fill out the request form below, and we'll do our best to assist you. Our goal is to ensure your satisfaction and provide clarity on these matters.
For more information on Canada's customs regulations, please visit the Canada Border Services Agency.
Additionally, if you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.
If you wish to receive a refund on your order, please note that you are responsible for paying the customs fee to ship the package back to us. Once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge. We want to ensure clarity and transparency regarding customs fees and their implications for your orders.